Return & Refund Policy

Key information:

  • 30 day return period
  • 7 days for damage claims
  • No restocking fee

Returns Process:
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.

I have received a faulty item:
If you have received a faulty item, please contact our support team immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our support team.

I have received the wrong item:
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received
  • A photo of the item you received

Exchange and Returns:
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For faulty products:
If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge.

If you want to return the item(s):
If the customer has purchased the wrong product, does not fit or no longer wants it, the customer is responsible for the actual cost of return shipping and the return receipt.

Return address: [SUPPLIER ADDRESS]

Cancellation of orders:
If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed. In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Please don't hesitate to always reach out to our customer support as well: info@johnolivia.com